RECOMMENDED TECHNOLOGY PLATFORM
There are some Hardware and Software requirements that You need to have in place for Us to meet Our Service obligations.
We will update this list from time to time as certain technologies age, and we release and test other technologies.
we'll work with you
If You do not have all of these Minimum Standards in place before Your Agreement start date, We will work with you on a plan to bring your Network up to our Minimum Standards. We understand that this may take some time depending on timing and budgets, so we will do our best to support any items that do not currently meet Our Minimum Standards.
However, if an item requiring support does not meet our Minimum Standards, it will be at our sole discretion whether we charge You for any time incurred for supporting that Item. We may also decline to support the Item entirely at our sole discretion.
Servers
- Less than 5 (five) years old
- Running a supported operating system with proper licensing
- Covered by a manufacturer or third-party warranty
Desktops and laptops
- Business-Grade
- Lenovo Think or Carbon lines OR Other (if recommended & provided by Datalinq Solutions).
- HP Elite, Pro or Z series.
- Solid-state primary drive.
- Intel Core i5 processor or equivalent.
- Less than 3 (three) years old OR under 5 (five) years old and covered by the manufacturer or third-party warranty.
- Excellent and clean physical condition.
Network
- FortiGate, WatchGuard or Sophos Firewall with an active subscription (Datalinq Solutions will provide a subscription in all cases where there is not an active one already present)
- Grandstream, TP-Link or UniFi – Enterprise-grade Switches and Wireless Access Points.
- Synology Network-Attached Storage (NAS) DiskStation or RackStation with compatible Hard Drives and RAM.
- Modern, functional wiring, Cat5e or better.
- Intel Core i5 processor or equivalent.
- A network room or area with adequate space for work and cooling is needed.
Software
- Supported versions of all installed software.
- All software must be appropriately licensed.
- An active support agreement with the development company must cover the line of Business applications.
APPROVED SOFTWARE LIST
This list shows all the Approved software that can be installed on any computers or Devices covered by this Agreement.
This doesn’t mean that all other software can’t be installed – it simply means that if additional software is installed, then it’s up to our sole discretion whether we cover any Service Requests related to any other Software under the scope of this Agreement.
This list may change over the time we work together.
- 7zip
- Adobe Software – Cloud Suite
- SentinelOne AntiVirus
- Dropbox
- Firefox
- Foxit Reader
- Google Chrome
- Microsoft Edge
- Microsoft Software – Office Suite etc.
- Synology Software – Synology Chat, Synology Drive etc.
- Zoom
disallowed SOFTWARE LIST
This list shows all the software that will be actively searched for and removed from any computers or Devices covered by this Agreement.
We take our role as your IT department seriously. As such, we reserve the right to remove any application, script, or file we or our tools perceive as a risk.
This list may change over the time we work together.
- No P2P or file-sharing software (Limewire, Bittorrent, etc.)
- System tune-up and driver update utilities (Slimware, Iolo, Ashampoo, etc.)
- Third-party anti-virus or security products (AVG, Malwarebytes, etc.)
- Remote access software (TeamViewer, GoToMyPC, LogMeIn, etc.) – Unless recommended and installed by Datalinq Solutions.
